Hertz or enterprise which is better

This time I came prepared with my insurance card in hand. So I shared right away with him that I had my insurance card, and I asked him to put in on file as was asked of me last time by Enterprise. After contacting Enterprise Rent A Car to complain about these aggressive and misleading tactics, I saw an email to Enterprise Management in Denver from Enterprise Corporate and have yet to receive a response from Enterprise Denver. AND to top it off within 2 days of filing this complaint with Enterprise Rent A Car in Denver, I receive a notice that the car was damaged and they are looking for cost of repair which is not identified in the letter, they just want my credit card number.

Mis-leading sales, inaccurate accounting of who caused said damages, a massive mess-up. This is directly parallel to the difference between my company, ConnectAndSell and our only competitor. After using their technology for over 2.

They mislead you into thinking they are adding productivity to your process when in fact they do not. They add little value and in fact cause more harm than good.

Their service is not up to par! Please Share This. Change The Course of History! However, after many emails they gave me a full refund which had been promised abd a 50 pounds voucher which is was not valid when i tried to book again.

I think it is triple "A" darling, if not, don't even bother with that brew that is for non-alcoholics k. The third "A" stands for America. If you are outside of America UK judging by the original post's use of "pounds" as a monetary unit they drop the third "A". I frequently rent vehicles for business and most certainly prefer Enterprise over Hertz. Enterprise employees are always very courteous and professional and I find they are willing to go the extra mile to make sure my rental goes very smooth.

Their focus on customer service is clear and evident as soon as you walk through their doors, which is very refreshing in a world where exceptional customer service seems to be a thing of the past. Keep up the good work Enterprise, you truly have made me a "Customer for Life!

Hertz requires a credit card to join their awards program even though they do not charge for doing so. I don't like entering a driver's license online that I can present at the time of rental let alone a credit card to go with it. What happens when they lose control of my data? I wish this article compared awards programs between the two. In fact, Enterprise offers geographically limited mileage - you can only drive to adjoining states without incurring a per-mile fee.

If you really need unlimited mileage without the fine-print, go with Hertz. I have worked for both Hertz and Enterprise, and after both experiences I would say that your experience depends largely on the location. It's the actual people that make up the branch that give you the experience, and neither company has a lock on decent employees. After saying that, Hertz's corporate training is more customer service oriented than Enterprise's, whereas working for Enterprise there was more of a "sell at almost all costs" mentality.

Hertz can pull them from anywhere if you need a car and the location is out - most of the time. Again, I've seen prime examples of expert service at both companies, and shady salesmen as well. This is because the Car Rental Companies Search engines and car rental comparison sites hide or hinder finding and comparing most of the costs and additional conditions in the Terms and Conditions of the Rental it is very easy to find in CarRental.

The result is that travelers, in many cases, if they book with other comparators do not discover what they have rented until they pick up the car. First of all, we should know how car rental insurances work. This is a mess!!! Everything about car insurance is usually a little complicated to understand. Therefore, here we offer a simple and understandable guide that will make you not miss it. But, at a glance… as default, all car rental companies include some coverages. The conditions of the coverage depend on each supplier, even if they have the same name, and they have to be specified in the terms and conditions that you sign when you pick up the car.

On many occasions, there are problems caused by the insurance offered by rent a car comparators, since they are incompatible with those offered by the car rental companies themselves. Even so, you are saving money. One of the points that generate more conflict in Low-Cost companies is fuel policy.

Please read in your car rental terms and conditions the fuel policy applied in order to avoid misunderstanding.

Definitely, this is NOT a good option. It is evident that the car rental company benefits from that remnant of gasoline since the next user will be charged the full deposit again.

But it is also an interesting option for the traveler on some occasions, since, when it comes to returning the car, avoid having to find a gas station to fill the tank something especially useful when we must take a flight at dawn. Previously, pre-paid rentals that were canceled would incur a fee. Look out for : National is somewhat focused on business travelers and does not currently offer drop-off or pick-up services.

Alamo Rent-A-Car is a well-established, well-trusted name in the car rental market. Alamo's prices were regularly among the cheapest prices we found when gathering quotes both through the various companies' own websites and third-party comparison sites. Though the company has relatively fewer locations, Alamo's prices are always very competitive. Current COVID cleaning policy: Alamo shares the Complete Clean Pledge offered by National and Enterprise, which includes, "washing, vacuuming, general wipe down, and sanitizing with a disinfectant that meets leading health authority requirements, with particular attention to more than plus high-touch points.

Look out for : Alamo Rent-A-Car has slightly fewer locations than many of its competitors, and the locations it does have are very concentrated on airports. Peer-to-peer car rentals are still making inroads into the market, but Turo is a consistently favorite, allowing people to both rent out their private cars and rent from private car owners.

Set-up is relatively straightforward and the renting process is nearly identical to that of any traditional rental vehicle. The company also offers well-defined insurance options.

Pick-up and drop-off locations depend on individual owners and will change for each booking. However, just like when comparing Airbnb to standard hotel rooms, Turo varies more than typical car rentals and has a wide range of price points available.

Current COVID cleaning policy: The company asks hosts to "clean and disinfect the car after each trip with disinfectant wipes or spray.

Wipe down the steering wheel, door handles, trunk latch, keys, and any other surfaces that are touched frequently. Current cancellation policy : Guests may cancel free of charge up to 24 hours before their trip starts.

Guests who book within 24 hours of their trip have one hour after booking to cancel for free. For canceled trips longer than two days, a guest is charged one day's trip cost.

The trip cost includes the trip price and trip fee. Look out for : Obviously the variety of cars on offer varies considerably and customer service levels and actual cleanliness practices depend on individual hosts, though they do receive a public rating, which can help inform your experience.

These additional car rental services are reputable options that we strongly considered, but didn't quite make the cut. Dollar : The company has average pricing for the industry but locations are not quite as widespread and offers fewer benefits, for example, there's no at-home customer drop-off or pick-up. Sixt : A big name in Europe that is making strides in the American market, however, some car sizes might seem ungenerous to American companies.

Thrifty : Attractive, competitive prices but fewer locations than many of its peers and a less expansive loyalty scheme. Budget : A good number of locations but it also has a less attractive loyalty program and their airport pick-ups can be subject to additional fees. Avis : Good, affordable quotes for weekly rates and a great app, but the loyalty program makes it challenging to earn points, and airport pick-ups can be subject to fees.

The received wisdom is that it's better to book as early as possible to book a rental car, between three to six months is optimal. This has become even more important recently with last-minute reservations being nearly impossible to find and car shortages happening nationwide. Weekend pick-ups tend to be slightly cheaper, with Monday and Tuesday pick-ups usually slightly more expensive.

Compare airport pick-ups versus locations in the city, even factoring a taxi to these locations. Some cities will always be cheaper at the airport, while others will see the complete opposite. First of all, you may already be covered, so check with your car insurance policy, or call your insurance company to find out if your existing coverage extends to a rental car. Car rental companies typically offer the following coverage options at the counter as you sign the lease agreement, and it's really down to individual circumstances as to whether you take these out though some kind of liability insurance is usually compulsory :.

Personal accident insurance covers medical costs that might be incurred after an accident. Most loyalty programs are free to join, and sometimes there are immediate benefits or offers, so, there's really no downside to signing up. As with airline frequent flyer programs, the more you can build up by using the same company, the more benefits you will accrue, so frequent renters should look at their travel plans and the companies that will offer the most attractive benefits to members.

Joining a loyalty program is even more attractive right now since they often come with perks like getting to jump the line or getting priority. With longer-than-ever wait times and lines at many locations, those special lines might come in extra handy. Most car rental companies will happily supply quotes on their websites without too much information being required.