How is direct tv service

Very disappointed that they will not work with us at all. Will never order satellite again. Will never recommend them to anyone. I have had DirecTV for over 2 years and decided I wanted to get rid of it. I have tried for 3 weeks to send it back and everytime I call they tell me something different. The return label is in the mail. Nope not for 3 weeks now waiting.

Never again will be a customer. Repeated programming. No signs at all when raining. They get you 1st year and then they will hit you with a bill after for an outrageous monthly bill and then stick you with early contract feed termination for the rest.

Will never again be a customer or recommend it. Sign up to receive our free weekly newsletter. We value your privacy. Unsubscribe easily. Are you this business? Save Saved. Learn More. Overall Satisfaction Rating 5 stars. Pros Various programming options Easy to relocate with Multiple packages available Cons Costly to cancel Price increases after first year. Paul of Austin, TX.

Read full review. John of Warsaw, MN. Customers can access channels. Choice: A great option for families that has a variety of different program preferences. Entertainment: A good choice for sports lovers. Ultimate: Ideal for movie lovers. This comprehensive package gives customers access to channels.

Premier: Gives you every option you need for an all-inclusive TV watching experience. It depends on how much TV you watch and what channels you want. The Entertainment package is best for sports lovers, while the Choice option has a lot of family-friendly options.

The best package for you varies based on your budget and your TV preferences. I even asked him the connection fees and what our first bill total would be. Then he set up the , Century Link, internet to come out Friday. First complaint is their their billing is very confusing. They have all these extra charges and no description of what they are.

They purposely try and be as vague as they can. They never cancelled. They said that my husband wasnt qualified to cancel, even though we gave all his information while signing up with Direct tv, they never recorded it. After finally getting a chance to look at my paper mail, i see that century link is billing me for internet services. She told me that the bundle never included internet.

First off…. She then kept referencing to the paper mail. She said no where does the bill say internet. No description of what that word means. I told her despite not being able to understand the made up terminology on the bills, it was the several Direct TV agents that confirmed that internet was included.

I even had a conversation with the agent I signed up for on how many devices I could use on 8 Mbps, so all of them saying internet included was not accidental. That was literally her argument. Working in customer service, the customer might not always be right. I did get irritated, I told her I was lied to!

How is this my fault? She was so irritated at me for crying — and after not just her but a few irritated employees I can see that this is a trend from Direct tv. At my job, we sell Direct TV and dish satellite antennas. Honestly, I used to be extremely mad at DirecTV, but after reading through a great number of these comments, I am now just incredibly sad that this joke of a company has ripped off this many people.

The customer service is atrocious! Rude, condescending, inconsiderate, called me a liar, double-talked me, lied to me, insinuated that I cannot do basic math, I can keep going… The billing is unreliable! Changed monthly yet NO statements were provided so I have no idea exactly what I was paying for other than for them to be rude to me when I called in.

The tech support is an utter joke! I have never paid an early termination fee to get out of a contract, but I was just THAT unhappy with these con artists. I, too, was told that my package included internet, but when I called about it a few days after installation, the CS rep was adamant that this was not a service they even provided. I was treated as though I belonged in a looney bin for even suggesting that they had internet as a service.

Simply a horrible, horrible, miserable experience that I would like to spare as many people from as possible. I keep getting told they can do nothing for me. Does anyone have advice on how to handle this? Bad company I paid every Bill least they could do is stop ripping off customers and get better company morals. I switched Comcast to this because of the pricing and the deal of having the same amount being charged for 2 years! Not 12 months they never once mentioned that!

But they sure Lied! I wish they would have honored what I was told over the phone! But I will be switching providers in the next couple of days! Disconnected 3 times while trying to establish service. Took three phone calls to cancel my order. Bad, bad, bad. I was a Direct TV customer for almost 11 years.

Never had any issues with customer service until today. I was getting the lost satellite signal message. Have been thru heavy storms, blizzards, etc and very rarely lost my satellite signal. Back in I had a similar issue that I am having now called and the service tech walked me through the satellite set up and problem solved. This time totally different experience. The first tech rep I spoke to did absolutely nothing. I asked her if this meant someone was coming to my house or were they calling me?

She never clarified. I hung up and called back about ten minutes later and spoke with another rep. After listening to my issues she told me a tech supervisor would call me back in 5 to 10 minutes.

She confirmed my phone number and we hung up. Three hours later still no call back. All he did was tell me I had to pay the Again made no effort to help.

So I immediately hung up and called another provider and set up new installation. I am extremely disappointed with my experience today and now would never recommend it to anyone. That said all good things must come to pass. Good-bye Direct TV. A Claim was put in for my house. Should big corporate business be able to get away with this or do we just have to roll over and let them do what Big Corporate wants to do.

She agreed, so then I am here and see absolutely nothing good about it. They are not the same since ATT bought them. I dropped them after almost 10 years. This package is next to the lowest package. It has no sports channels at all. ATT had raised all these packages and they are outrageous. I think it is still a beta release that has not been finalized. Our modem keeps going out. They said 5 days before they can send anyone out this time. Do not remain a Directv customer that moves from one state to another.

I iwas lied to by a Directv rep. I was told that if I moved, all I would have to do was to take my receiver, and just pay for a new installation. Okay, no problem. I was also told the bold-faced lie, that in my moving to the new state, that I could keep my current stations. The only thing that might be changed would be my local stations the truth.

MY Rating: 1 Star. Been a directv customer for about 15 years. Service has been good. The costs without my annual discounts are high, but the discounts make the fees tolerable.

They ensured me I would still get the new customer price. I thought no big deal. They took me off the promotion plans. I called them back and every retention department said there was nothing they could do. I was getting the runaround for 3 hours. I said I want the deal I was offered and promised and she said she knew nothing about it. Click, hung up on her. This went on for 3 hours with 5 different employees. I was one call short of disposing of everything they just installed.

He saw the list of calls and the timeframe I was on the phone with them. Guess he felt bad. I should have been enjoying my new service instead of dealing with this.

Not a good start of my 2 year contract but it was fixed. I guess the moral of the story is know your exact plan before you call. We got the reward card yay, right…. We called and got to talk to a representative , they said there was no notes on this promotion and that we had to pay for the NFL ticket if we wanted to keep it….

Bunch of idiots! We said no, just take it off that should fix our bill right? My family and I will wait for this very disgusting contract to fulfill and them we are dumping them. Never had such a huge bill for television. So disappointed. There customer service department is awful.

They said that someone had added package to my account last week. I had never even heard of the package. They make up lies to cover their own butts because they are the one that added the package.

Their representatives are in the Philippines, and ALL the representatives that I have spoken with do not speak English well so it is very difficult to communicate any issues. I have never had to deal with such bad service. After 19 years of service, we relocated to a new state.

Unfortunately, after having a technician come to set up a dish at our new home, we were unable to continue service with Directv, as there was no clear path for a dish to be placed. FOUR months later, still spending several hours on the phone with customer service, supervisors hanging up on us, etc. NO customer loyalty or appreciation! Worlds worst company! I have had service for a year and a half.

In that time the contractor that installed it did damage to my house in the 5 digit range. Direct tv said it was the contractors issue and the contractor said it was Direct tvs problem. I had to file with my homeowners to keep the damage from getting worse. I ended up canceling service due to the your bill is what it is commit and attitude. I will never use them again and would never recommend them to anyone. If someone asks tell them to use anyone else.

I had Directv for nine years and loved it. After ATT took over it was replaced with foreigners , long hold times, sending you from one person to another and on , outrageous price increases for packages just like they do when you call ATT. ATT destroyed Directv. You cannot get out of a contract once they come and install your service and you sign your name.

The tech leaves the signed contract with you. There is NO 30 Days to change your mind once you have signed that contract. Kenneth Copeland is a false teacher. Along with Benny Hinn and other prosperity preachers. Take your money while they own several mansions and own their own private jets.

I turn the channel when these charlatans come on. Recovery kits? Never heard of recovery kits. They send you a darn box. Call that a recovery kit if you want to lol.

Just truthful ones. Overall, the TV service itself has been very good, despite some questionable billing practices like raising the rate mid year in a subscription that runs one or two years long? We have to honor the agreement, but they can change it. I called on October 6th to cancel because I knew my rate would nearly double in a week or so. So I did. That was it for me. Overall I was satisfied with the TV Service, but the ethics of this company and others in this business, just turn me off.

My name is freddy these people are not serious. I have a complain about this company. When the give you a contract they say one thing but when you get your bill is another.

All the time I call someone they never give me an answer. Si reclamas algo de internet hay que llamarlos a ellos directamente. Awful Service! Bad Costumer Service! Scam Company! I am usually not a person who writes review until I have a very good or bad experience. But unfortunately, I had a very bad experience with Directv which i thought of sharing. We called them multiple times asking for the card and none of the representatives over the phone mentioned that we need to do some kind of enrollment to get that card.

After multiple phone calls, finally a representative mentioned that you have not done the enrollment within 30 days I am not sure of how many days exactly , so now you are not eligible for the card. After this, we shifted to a new place and asked the technicians for checking the tv signal at our new place. The technicians from directv mentioned us that there is no line of sight and that we can call directv and ask them to terminate the connection. When we called the customer representative again, she mentioned that you should take a secondary opinion before we waive the cancellation fee.

So finally we booked another appointment with the technician and guess what, they went to our previous address and mentioned that the line of sight is perfect. Out of no option we had to call the representative again to tell them that we moved out of that address.

Now finally the connection was closed since there is no line of sight. As I mentioned since there is no other way, we had to call the representative and ask her to waive the extra fee that was added to our account. Believe it or not we ended up calling directv may times to get this issue resolved. I think everybody is so busy that they have no time to call customer service so many times. Please resolve the issue when called for and let customers have a pleasant experience!

I have never had such horrible customer service! We are having trouble with our service so I spoke with Max the billing manager. He was completely rude. I asked to speak with his boss since I was not getting anywhere. He got very nasty saying he does not have a boss and hung up on me. We will be switching service and I will never use direct tv again.

Horrible horrible horrible customer service! They screwed the billing up from day one and never straightened it out then turned my service off and tried to extort me! They actually sent the portion of the bill I refused to pay since they never corrected the billing to collections! They are crazy and walking a fine legal line! Direct TV customer service is an absolute joke. They just pass you around from station to station and no one can offer any help on your problem.

Just get Direct TV by itself and save yourself the trouble. Definitely wont be making the same mistake again. They can pass me around and not help my problem, but they cannot silence my voice and my complaints, and I will be heard. Last spring I called direct TV to cancel my services because the price was higher than what I wanted to pay.

In September they called me back saying that they wanted me back as a costumer. The lady I spoke with said that they could do what I proposed. I called them back and they said that I would have to pay extra for those two stations.

The first person I spoke with transferred me to a higher ranking person who said that they would add the two stations at no cost. The bill arrives and nothing ever changes. Since then I have spoken to several people who say that they will add the stations at no additional cost and nothing changes. Once my two years of commitment expires I am out and will never come back. Horrible way to treat your clients.

I was a loyal customer to directv for over 6 years. My bill doubled. Finally I got sick of it and cancelled. Never once did I receive a bill in the mail or any phone calls. Absolutely disgusted with this company. We would get the typical call for a free month of these channels and would want a upgraded sports package, which we would declined or applied to our plan.

No obligation with any of these channels so we would follow through and call and cancel them. So after 9 months of nothing being followed through with correctly based off what every manager and representative assured us about, we canceled.

We had only 5 months left of our 2 year contract and we were so fed up we just forked out the money to follow through with canceling. Now another bill that was paid off is being held against us. One day we come home and our internet had been turned off. So we will not see a bill till of January. This is based off being charged for things he saw we were wrongly charged for and as a courtesy. Like always, nothing was applied.

We have a bill for this month and warning about our internet being turned off again. Never really had any issues with the quality. But the customer service aspect of this company is absolutely horrible and I feel like we have been more than patient with trying to get everything squared away with our account. I have been a long time subscriber to Directtv, on my own account or roommates over the past 10 years. Trying to get Directtv and ATT internet installed in my new house was a nightmare.

Their technicians were incompetent and never had the right equipment, so they had to return multiple times for both internet and tv, making us miss multiple days of work to sit around waiting for our appointments.

They then tried to charge us upgrading fee to wireless boxes because that would be easier to install. We then proceeded to wait on the phone for over an hour to speak with a customer service rep, finally speaking with over 8 people from 4 different departments, all of whom wasted minutes of our time just to finally tell us that they could not do anything but would need to transfer us to the department that could handle that, and EVERYONE saying they notated our account so the next person would see what we had been through so far.

How does a major technology and communications service provider just lose the connection 3 times during a service call? I guarantee they would not be having those connection issues if this was a sales call. We got so frustrated after 8 straight hours of dealing with this on our Saturday, after 3 other incidents, we just gave up and settled for the only option they provided us, to wait another 2 weeks for a new technician to come out and install our service.

Wow, this company is fraudulent. This company has been charging me more than ever since. When I call and complain they end up transferring me to other lines without providing an explanation and their supervisors click on me. That being said, so far knock wood I have never had a problem calling and getting it back. I have been a loyal customer for over 20 years. Starting last Fall, all contact with DirecTV has been horrible.

The last 2 days continue to show how unreliable they have really become and they have a hard time be truthful. Yesterday I called to drop to drop a service they had promoted before they started to charge me for the service. The rep I talked to hopefully did what I asked. While I was on the phone he told me I was eligible for a new equipment upgrade.

I asked if it cost and I asked if I had to extend my contract. Great, I went ahead to get the upgrade to be done on Wednesday. The last thing I see on the email is statement that my contract will need to be resigned and it will be for 2 years.

So I have to call and cancel this upgrade. While on this call I tell them my service is not working correctly, sound sometimes goes when moving from record shows to live TV have to turn off TV and restart it and also when rewinding a show to the beginning it sometimes shuts off and goes live.

This was followed by another text setting up an appointment on Monday. I call them again and tell the foreign lady I had cancelled this earlier in the day. I also tell her I am hereby putting DirecTV on trial and will cancel my contract when it is set to end later next year since they will not go ahead and install the equipment. It is like you are talking to a scripted robot. I could also write a book about our moving our service a year ago. If Direct TV did not disclose the exit fee, during your phone conversation, you could prevail in small claims.

You would need to initiate another call, and record it from the beginning. That way you would have them saying the conversation is recorded and could argue that they have no proof of any contract at all,. Then again, they may have mentioned the contract and penalty,. If you are absolutely positive they did not……. Get em. I think its bullshit that the celular companies got this crap going in the first place. Greedy money grubbing leaches on society.

Capitalism breeds greed and corruption. The corporations have no love for anything except more money and they could care less about anyone or anything else.

On demand works half the time. I will be canceling here in the very near future, the cost are not worth the headaches when I can use online streaming and local channels and actually get what I pay for. The unit downstairs has not been fixed and there is no timeline in site.

If you are thinking of getting Direct TV? Spent 1 hour on the phone with Direct TV. According to them, the package I purchased does not include sports channels , ,,, So here is the listing of channels that comes with the package I purchased and they are clearly included.

You can see the channels for your self. With DIRECTV, users have access to most of the cable and broadcast television channels they desire, but they also have access to premium channels and those not readily available in most cable locations.

That's because these dishes can pick up channels from much further away and even provide consumers with international viewing opportunities that cable companies do not.

That is because the company's programming first is transmitted to the company's broadcast centers located in Colorado and California.

It is then digitized to improve picture quality and then compressed prior to sending it out to users. For these reasons, the company continues to offer its services and expand its product line to offer more channels, more unique products, and video streaming services. Check Availability Now. You don't want a satellite dish receiver mounted to your home : The satellite dish receiver is a couple of feet in diameter and includes a mounting bracket.

It's definitely noticeable when it's mounted to your home or mounted to a pole in your yard. Some people don't like the look of the dish, so a cable pay-TV subscription may be a better option, as it needs no extra equipment outside the home that's clearly visible. Paired with receivers Mini Genie to connect up to 8 TV sets, however only 4 active viewings at one time. Paired with receivers Joeys to connect to up to 7 TV sets, with a total of 8 unique channel streams.

All equipment is leased and must be returned, unreturned equipment fees apply. All equipment are leased and must be returned within 30 days following cancellation or disconnection of service. Unreturned equipment fees apply.

Promotional pricing only applies for first 12 months; regular pricing applies after. Users must sign up for a month contract minimum, with a mandatory early termination fee and E-Autopay. DISH offers a two-year price guarantee for the duration of your contract. Installation Standard professional installation included in up to 4 rooms only; additional installations cost extra.

Standard professional installation included for up to 6 rooms. Autopay can be setup with bank account, debit card, or credit card. Dish charges an additional equipment rental fee for every received beyond the first. Cable TV : If you live in a city or town of almost any size, you probably have at least one cable TV company that serves the town. Some larger cities will have multiple cable TV providers, and when they compete with each other, prices drop quickly.

We won't list all of the cable TV providers you can pick from, because your options depend on where you live. Skinny Streaming Bundles : If you have a fast Internet connection available, you may be able to subscribe to streaming pay-TV services, also called skinny bundles. The channels arrive at your home entirely through the Internet, rather than beaming down from a satellite. Skinny bundles don't require set-top boxes, which can save you additional money.

But they don't typically work with DVRs, meaning you'll lose some functionality. Care to be untied to a contract?